{"id":13539,"date":"2022-03-01T11:31:33","date_gmt":"2022-03-01T11:31:33","guid":{"rendered":"http:\/\/iai.pt\/web\/?page_id=13539"},"modified":"2023-06-21T11:11:34","modified_gmt":"2023-06-21T10:11:34","slug":"cp-tecnico-a-de-comunicacao-e-de-servico-digital","status":"publish","type":"page","link":"https:\/\/iai.pt\/web\/cp-tecnico-a-de-comunicacao-e-de-servico-digital","title":{"rendered":"CP – T\u00e9cnico\/a de Comunica\u00e7\u00e3o e de Servi\u00e7o Digital – Plano Curricular"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”section” _builder_version=”4.5.3″ background_color=”#3a3a3a” background_image=”http:\/\/iai.pt\/web\/wp-content\/uploads\/2022\/03\/cp2-1.png” parallax=”on” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” width_unit=”off”][et_pb_row padding_mobile=”off” column_padding_mobile=”on” admin_label=”row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”http:\/\/iai.pt\/web\/wp-content\/uploads\/2016\/12\/blank_360x270.png” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Imagem” _builder_version=”3.23″ sticky=”off” border_style=”solid” always_center_on_mobile=”on”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row padding_mobile=”off” column_padding_mobile=”on” admin_label=”row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.5.3″ text_text_color=”#ffffff” text_font_size=”50px” text_line_height=”1.8em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” text_font_size_tablet=”50″ text_font_size_phone=”40″ text_font_size_last_edited=”on|phone” text_letter_spacing_tablet=”” text_letter_spacing_phone=”” text_letter_spacing_last_edited=”on|phone” text_line_height_tablet=”” text_line_height_phone=”” text_line_height_last_edited=”on|desktop” header_font_size_last_edited=”off|phone” border_style=”solid”]<\/p>\n

T\u00e9cnico\/a de Comunica\u00e7\u00e3o e Servi\u00e7o Digital<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Se\u00e7\u00e3o” _builder_version=”3.22″][et_pb_row admin_label=”Linha” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_testimonial admin_label=”Depoimento” _builder_version=”3.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” border_style=”solid”]<\/p>\n

T\u00e9cnico de n\u00edvel IV capaz de desenvolver a comunica\u00e7\u00e3o comercial e o servi\u00e7o ao cliente, em qualquer empresa, atrav\u00e9s de meios digitais <\/span>online<\/span><\/i> e <\/span>offline<\/span><\/i> designadamente: cria\u00e7\u00e3o, edi\u00e7\u00e3o e gest\u00e3o de redes sociais, websites, lojas online, entre outras.\u00a0<\/span><\/p>\n

Paralelamente \u00e9 capaz de criar conte\u00fados digitais para integrar os diferentes meios e\/ou suportes, bem como a desenvolver estrat\u00e9gias de comunica\u00e7\u00e3o e atendimento ao cliente.<\/span><\/p>\n

[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Se\u00e7\u00e3o” _builder_version=”3.22″][et_pb_row admin_label=”Linha” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Texto” _builder_version=”4.5.3″ header_font_size=”25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” header_font_size_tablet=”” header_font_size_phone=”” header_font_size_last_edited=”on|desktop” border_style=”solid”]<\/p>\n

Plano Curricular<\/h3>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
\n
Componentes<\/h5>\n<\/td>\n
<\/td>\n\n
Disciplinas<\/h5>\n<\/td>\n
\n
Carga hor\u00e1ria total<\/h5>\n

( ao longo dos 3 anos )<\/p>\n<\/td>\n<\/tr>\n

\n
Sociocultural<\/h5>\n<\/td>\n
<\/td>\nPortugu\u00eas<\/td>\n320<\/td>\n<\/tr>\n
L\u00edngua Estrangeira (Ingl\u00eas)<\/td>\n220<\/td>\n<\/tr>\n
\u00c1rea de Integra\u00e7\u00e3o<\/td>\n220<\/td>\n<\/tr>\n
Tecnologias da Informa\u00e7\u00e3o e Comunica\u00e7\u00e3o<\/td>\n100<\/td>\n<\/tr>\n
Educa\u00e7\u00e3o F\u00edsica<\/td>\n140<\/td>\n<\/tr>\n
Sub-Total<\/strong><\/td>\n1000<\/strong><\/td>\n<\/tr>\n
\n
Cient\u00edfica<\/h5>\n<\/td>\n
<\/td>\nMatem\u00e1tica<\/td>\n200<\/td>\n<\/tr>\n
Economia<\/td>\n200<\/td>\n<\/tr>\n
Psicologia<\/td>\n100<\/td>\n<\/tr>\n
Sub-Total<\/strong><\/td>\n500<\/strong><\/td>\n<\/tr>\n
\n
Tecnol\u00f3gica<\/h5>\n<\/td>\n
<\/td>\nSetor do Com\u00e9rcio e servi\u00e7os \u2013 conceitos e princ\u00edpios gerais<\/td>\n25<\/td>\n<\/tr>\n
Atividade do profissional de T\u00e9cnico de Comunica\u00e7\u00e3o e Servi\u00e7o Digital<\/td>\n25<\/td>\n<\/tr>\n
Ambiente, seguran\u00e7a, Higiene e Sa\u00fade no Trabalho e no trabalho \u2013 conceitos b\u00e1sicos<\/td>\n25<\/td>\n<\/tr>\n
Processo de Comunica\u00e7\u00e3o<\/td>\n50<\/td>\n<\/tr>\n
Comunica\u00e7\u00e3o Escrita \u2013 servi\u00e7o ao cliente<\/td>\n50<\/td>\n<\/tr>\n
Qualidade e satisfa\u00e7\u00e3o do cliente<\/td>\n25<\/td>\n<\/tr>\n
Intelig\u00eancia emocional<\/td>\n25<\/td>\n<\/tr>\n
T\u00e9cnicas de negocia\u00e7\u00e3o de vendas<\/td>\n50<\/td>\n<\/tr>\n
E-Marketing- princ\u00edpios gerais<\/td>\n50<\/td>\n<\/tr>\n
Atendimento n\u00e3o presencial ao cliente<\/td>\n50<\/td>\n<\/tr>\n
Fideliza\u00e7\u00e3o e recupera\u00e7\u00e3o de clientes<\/td>\n25<\/td>\n<\/tr>\n
Gest\u00e3o de reclama\u00e7\u00f5es- venda n\u00e3o presencial<\/td>\n25<\/td>\n<\/tr>\n
Neuro marketing<\/td>\n50<\/td>\n<\/tr>\n
Marketing Digital<\/td>\n25<\/td>\n<\/tr>\n
Marketing 3.0<\/td>\n25<\/td>\n<\/tr>\n
Meios de Comunica\u00e7\u00e3o digital<\/td>\n25<\/td>\n<\/tr>\n
Planos e campanhas de comunica\u00e7\u00e3o- venda n\u00e3o presencial<\/td>\n50<\/td>\n<\/tr>\n
Campanhas de Servi\u00e7os ativos e servi\u00e7os reativos<\/td>\n50<\/td>\n<\/tr>\n
Social Media<\/td>\n25<\/td>\n<\/tr>\n
Gest\u00e3o de Conte\u00fados Digitais<\/td>\n50<\/td>\n<\/tr>\n
Gest\u00e3o de Mobile<\/td>\n50<\/td>\n<\/tr>\n
Processo de venda n\u00e3o presencial<\/td>\n50<\/td>\n<\/tr>\n
Gest\u00e3o de Equipas<\/td>\n25<\/td>\n<\/tr>\n
Gest\u00e3o do Stress do Profissional<\/td>\n25<\/td>\n<\/tr>\n
Documenta\u00e7\u00e3o Comercial \u2013 assist\u00eancia ao cliente n\u00e3o presencial<\/td>\n25<\/td>\n<\/tr>\n
Sistemas digitais e gest\u00e3o documental<\/td>\n25<\/td>\n<\/tr>\n
L\u00edngua Inglesa \u2013 comunica\u00e7\u00e3o e servi\u00e7o ao cliente n\u00e3o presencial<\/td>\n50<\/td>\n<\/tr>\n
Gest\u00e3o da Presen\u00e7a empresarial nas redes sociais<\/td>\n50<\/td>\n<\/tr>\n
Publicidade nas redes sociais<\/td>\n25<\/td>\n<\/tr>\n
<\/td>\n<\/tr>\n
Sub-Total<\/strong><\/td>\n1500<\/strong><\/td>\n<\/tr>\n
\n
Pr\u00e1tica<\/h5>\n<\/td>\n
<\/td>\nForma\u00e7\u00e3o em Contexto de Trabalho<\/td>\n600<\/td>\n<\/tr>\n
<\/td>\n<\/td>\nTotal de Horas Ano\/Curso<\/strong><\/td>\n1700\/3200<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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T\u00e9cnico\/a de Comunica\u00e7\u00e3o e Servi\u00e7o DigitalT\u00e9cnico de n\u00edvel IV capaz de desenvolver a comunica\u00e7\u00e3o comercial e o servi\u00e7o ao cliente, em qualquer empresa, atrav\u00e9s de meios digitais online e offline designadamente: cria\u00e7\u00e3o, edi\u00e7\u00e3o e gest\u00e3o de redes sociais, websites, lojas online, entre outras.\u00a0 Paralelamente \u00e9 capaz de criar conte\u00fados digitais para integrar os diferentes meios […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-13539","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t